worksmart Remote Monitoring and Management (RMM) is our finger on the pulse of your network. Our service aims to provide you with peace of mind in the knowledge that your network is under the watchful eye of support engineers, no matter the day or time.

RMM uses powerful software to provide the tools to effectively manage and monitor your network. Such software also has the tools to notify if problems occur on your network. RMM accumulates statistical data through inspection and monitoring to identify both actual and potential network performance problems. Such careful management is used to isolate issues, provide advanced warning of potential service problems, and thus enhance uptime for your user community.

RMM provides worksmart engineers the access and resources necessary to resolve problems remotely and, if necessary, intelligently dispatch field engineers on-site. The power of the RMM solution provides real-time management and monitoring with real-time response for client critical systems. From our clients, through servers and infrastructure (even the internet), to the edge of applications, worksmart provides the most complete management services.

Workstation monitoring, server level monitoring, and onsite appliance monitoring packages are available for RMM which are designed to meet specific customer needs. Each option requires the purchase of the base RMM package.

BASE RMS SERVICES

24/7 up/down monitoring
24/7 Alert Responses – based on agreed upon alert procedures
Monthly Outage & Performance Reports
SNMP monitoring
Storage of Switch / Router / Firewall configurations (with equipment SA contracts)
Trends Analysis

worksmart will install a central management station(s) and configure thresholds and parameters to provide:

Management and monitoring of critical network operating parameters
Management and monitoring of file server and network device performance
Failure prevention of business-critical systems
Prediction of component failures
Monitoring of infrastructure equipment
Remote problem resolution
Quick recovery from failures
Monitoring of backup jobs