worksmart Remote Monitoring and Management (RMM) is our finger on the pulse of your network. Our service aims to provide you with peace of mind in the knowledge that your network is under the watchful eye of support engineers, no matter the day or time.

RMM uses powerful software to provide the tools to effectively manage and monitor your network. Such software also has the tools to notify if problems occur on your network. RMM accumulates statistical data through inspection and monitoring to identify both actual and potential network performance problems. Such careful management is used to isolate issues, provide advanced warning of potential service problems, and thus enhance uptime for your user community.

RMM provides worksmart engineers the access and resources necessary to resolve problems remotely and, if necessary, intelligently dispatch field engineers on-site. The power of the RMM solution provides real-time management and monitoring with real-time response for client critical systems. From our clients, through servers and infrastructure (even the internet), to the edge of applications, worksmart provides the most complete management services.

Workstation monitoring, server level monitoring, and onsite appliance monitoring packages are available for RMM which are designed to meet specific customer needs. Each option requires the purchase of the base RMM package.

BASE RMS SERVICES

• 24/7 up/down monitoring

• 24/7 Alert Responses – based on agreed upon alert procedures

• Monthly Outage & Performance Reports

• SNMP monitoring

• Storage of Switch / Router / Firewall configurations (with equipment SA contracts)

• Trends Analysis

worksmart will install a central management station(s) and configure thresholds and parameters to provide:

• Management and monitoring of critical network operating parameters

• Management and monitoring of file server and network device performance

• Failure prevention of business-critical systems

• Prediction of component failures

• Monitoring of infrastructure equipment

• Remote problem resolution

• Quick recovery from failures

• Monitoring of backup jobs

Contact us today to find out more about our Remote Monitoring and Management Services.

Ensure your business infrastructure and critical systems are protected from malicious activity or unplanned downtime through effective and proven data backup and data recovery solutions.

The level to which your organisation protects itself from a technology disaster is a matter of risk assessment and planned preparedness, if you fail to plan, you plan to fail. What impact will downtime have on the survivability of your business in the context of your bottom line, your ability to service your customers and the reputation of your brand? For many Irish organisations that run mission-critical applications, downtime can result in immediate financial losses and a long road to recovery.

worksmart can assist you with effective data recovery strategies to help you mitigate your exposure and establish measurable recovery time objectives, provide a Test Phase engagement in the program and provide a Letter of Test Performance once completed so that you and your entire team can rest assured that you are prepared.

Disaster Recovery from worksmart includes a suite of data protection solutions to backup critical data from your data center to worksmart's top-tier certified data centres.

Let the worksmart team of storage and information management specialists guide you towards the most suitable data backup solution for your business.

With worksmart's IT Support service you’re safe in the knowledge that any immediate and current issues that could impact on your IT environment are being watched and acted upon.

By enaging worksmart’s Help Desk Service you’ll benefit from the regular support of a dedicated and experienced high level engineer who will routinely analyse your systems and work with you, where necessary, to create and implement a roadmap for the maintenance or development of your network, ensuring that there are no hidden surprises waiting around the corner.

worksmart’s Help Desk Service allows you to get the most from your IT investment, maximising system uptime by managing update and upgrade schedules, rolling out service packs, checking hardware and undertaking essential housekeeping on your network using our multi point network check.

It’s also reassuring to know that you’ll benefit from regular site visits from your very own ‘outsourced’ IT manager – a familiar  face who understands your business and your system – who will help you to manage your IT assets and can also offer advice / guidance on planning, strategy, policy and training requirements.

worksmart develops custom software to improve the processes within our client's business. 

From linking proprietary systems to open standards, and bespoke finance and accounting software, if you have a solution that cannot be met by off the shelf products, we will be able to help.

Software products worksmart have developed include:

• POS and Hospitality Systems

• Events Management & Ticketing

• Human Resource Systems

• Finance and Payroll Systems

• Medical / Practice Management

• School Administration

• Document Management

• Call Centre